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Page 6

The Code sets standards for educational providers to ensure that:

High professional standards are maintained.
The recruitment of International Students is undertaken in an ethical and responsible manner.
Information supplied to International Students is comprehensive, accurate and up-to-date.
Students are provided with information prior to entering into any commitments.
Contractual dealings with International Students are conducted in an ethical and responsible manner.
The particular needs of International Students are recognised.
International Students under the age of 18 are in safe accommodation.
All providers have fair and equitable internal procedures for the resolution of international student grievances.
Full details of what is covered can be found in the Code itself.
The Code also establishes the IEAA and the Review Panel to receive and adjudicate on student complaints.

The purpose of the IEAA is to adjudicate on the complaints to determine if there has been a breach of the Code. The IEAA has the power to impose sanctions on the educational providers who have committed a breach of the Code that is not a serious breach. These sanctions include an order for restitution, publication of the breach, and / or requiring that remedial action be undertaken.
The IEAA will refer complaints that are not about pastoral care to another regulatory body if appropriate.
The educational provider will be given a reasonable time to remedy the breach. If the breach is not remedied within that time, the International Education Appeal Authority (IEAA) may refer the complaint to the Review Panel.
The IEAA can determine if it considers that a breach of the Code is a serious breach. If the breach is not remedied within that time, the IEAA may refer the complainant to the Review Panel.
The IEAA can determine if it considers that a breach of the Code is a serious breach. If the breach is a serious breach, the IEAA will refer the complaint to the Review Panel.

The Review Panel can remove or suspend an educational provider as a signatory to the Code, meaning that the provider would be prevented from taking any more International Students. Only the IEAA can refer complaints to the Review Panel.

The IEAA is an independent body established to deal with complaints from International Students about pastoral care aspects of advice and services received from their educational provider or the provider's agents.
The IEAA enforces the standards in the Code of Practice.

You can write to the IEAA at:
The International Education Appeal Authority
C/- Ministry of Education
PO Box 1666
Wellington, New Zealand
Roydvale School has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students. A full copy of the Code is available on the New Zealand Ministry of Education website at: www.minedu.govt.nz.

To ensure that the Code of Compliance is being complied with, the following actions will take place as part of the school's self review process:
- All relevant policies will be included in and reviewed as stated in the school's programme of policy review.
- The enrolment information and fees will be reviewed each year under the direction of the Principal.
- All new staff will be issued with copies of the school's information pack for International Students so that they are conversant with the requirements and procedures.